Account Deletion Request for Vidra

At Vidra, we respect your privacy and are committed to protecting your personal data. If you wish to delete your account and associated data from Vidra, please follow the steps below:

How to Request Account Deletion

1. Open the Vidra app on your device.
2. Navigate to the Settings menu.
3. Select Account Settings.
4. Tap on Delete Account.
5. Confirm your request by following the on-screen instructions.

If you have any issues, you can also request account deletion via email:

Data Deletion and Retention Policy

Upon confirming your account deletion request, we will delete the following data:

• Personal Information Provided by You:
  • Names
  • Email addresses
  • Phone numbers
  • Mailing addresses
  • Job titles
  • Usernames
  • Passwords
• Application Data:
  • Geolocation information
  • Mobile device access permissions (e.g., Bluetooth, calendar, social media accounts)
  • Mobile device data (device ID, model, operating system)
  • Push notification preferences
• Social Media Login Data: Information obtained from your social media accounts if you registered using social logins.

The following data may be retained for legal, security, or operational purposes for up to 90 days:

• Information Automatically Collected:
  • IP addresses
  • Browser and device characteristics
  • Operating system details
  • Language preferences
  • Referring URLs
  • Device name and location data
  • Log and usage data
• Transaction Records: Purchase history and receipts.
• Customer Support Interactions: Past communications with our support team.
• Legal Obligations: Any data we are required to keep by law.

After this retention period, all remaining data will be permanently deleted from our systems.

Please note that deleting your account is irreversible. Once your account is deleted, you will lose access to all your data and it cannot be recovered.

For more details, please review our Privacy Policy.